Farava – IVR Services – VoIP System

Call Center is a bridge between company and their customers. Customers can make connection with company through telephone, fax, voicemail, SMS, E-mail and etc. Big companies use call center in order to manage the customers’ relationship. Conversation recording, conversation waiting queue, sending and receiving fax, call transfer and etc. are including call center features.

Dynamic Telephony System is a user-friendly and simple telephony software which is suitable for limited or in-progress businesses or shops that need to manage calls. This software can give them the features of a telephony system and also they are able to broadcast an IVR, send and receive FAX, audio message and etc.

Telephony software or VoIP system work based on internal network (LAN) by means of hardware equipment and related software It would give different companies the ability of calls’ management. Farava have experts and is ready to provide advices in order to buy the best and most appropriate VoIP hardware, installation and support telephony system.

Programming services are one of exclusive abilities of VoIP system. Features like display customer’s info, sending SMS for customers after their conversation with operator, the ability of voting operators in answering, the ability of broadcasting audio welcome for VIP customers and etc. are additional abilities can be added to the core of VoIP software.